Karya Tulis Ilmiah

TINGKAT KEPUASAN PASIEN RAWAT JALAN TERHADAP PELAYANAN INFORMASI OBAT DI PUSKESMAS SUNGAI DURIAN

Berkas Tersedia

Abstract

Pelayanan informasi obat merupakan salah satu aspek penting dalam meningkatkan kepuasan pasien terhadap pelayanan kefarmasian. Ketidakpuasan terhadap informasi obat dapat berdampak pada kepatuhan pengobatan dan keselamatan pasien. Penelitian ini bertujuan untuk mengetahui tingkat kepuasan pasien rawat jalan terhadap pelayanan informasi obat di Puskesmas Sungai Durian berdasarkan dimensi kehandalan, dimensi ketanggapan, dimensi jaminan, dimensi empati dan dimensi penampilan. Penelitian ini merupakan penelitian deskriptif yang dilakukan dengan cara membagikan kuesioner kepada responden. Data diperoleh melalui kuesioner yang dibagikan kepada 98 responden yang dipilih berdasarkan teknik accidental sampling dan memenuhi kriteria inklusi. Hasil penelitian menunjukkan bahwa tingkat kepuasan pasien terhadap pelayanan informasi obat berdasarkan dimensi kehandalan kategori puas (80,66%), dimensi ketanggapan kategori puas (80,66%), dimensi jaminan kategori puas (79,66%), dimensi empati kategori sangat puas (85,26%) dan dimensi penampilan kategori puas (78,56%). Hasil data dapat disimpulkan bahwa tingkat kepuasan pasien terhadap pelayanan informasi obat berdasarkan lima aspek dimensi pelayanan adalah puas (80,96%).

Abstract (English)

rug information service is one of the important aspects in improving patient satisfaction with pharmaceutical services. Dissatisfaction with drug information can have an impact on medication compliance and patient safety. This study aims to determine the level of satisfaction of outpatients with drug information services at the Sungai Durian Health Center based on aspects of reliability, responsiveness, assurance, empathy and tangibles. This research is a descriptive study conducted by distributing questionnaires to respondents. Data were obtained through questionnaires distributed to 98 respondents who were selected based on accidental sampling technique and met the inclusion criteria. The results showed that the level of patient satisfaction with drug information services based on the reliability aspect of the satisfied category (80.66%), the responsiveness aspect of the satisfied category (80.66%), the guarantee aspect of the satisfied category (79.66%), the empathy aspect of the very satisfied category (85.26%) and the tangibles aspect of the satisfied category (78.56%). The data results can be concluded that the level of patient satisfaction with drug information services based on five aspects of service dimensions is satisfied (80.96%).